x8bd Privacy Policy

Our Commitment to Your Privacy

x8bd is Bangladesh's trusted online gaming destination, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We take the privacy of every registered player seriously. This Privacy Policy applies to all personal data collected by x8bd through the website, mobile interface, and any related communications with players.

By registering an x8bd account or using x8bd in any way, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how x8bd handles personal data, you should not create an account or continue using the platform.

1. Information We Collect

x8bd collects personal information only when it is necessary to provide you with a safe, legal, and enjoyable gaming experience. The categories of data we collect are described below.

Data We Collect Directly From You

Data Collected Automatically

When you access x8bd, certain technical data is collected automatically by our platform systems to maintain security, detect fraud, and improve service reliability.

• ›Device and browser type, operating system, and screen resolution — used to optimise the x8bd interface for your specific device.
• ›IP address and approximate geolocation — used to verify that you are accessing x8bd from a permitted jurisdiction and to detect suspicious login patterns.
• ›Session activity logs including pages visited, clicks, and session duration — used to investigate disputes, diagnose technical errors, and prevent fraud.
• ›Cookies and similar tracking technologies — see Section 5 of this policy for full details of the cookies x8bd uses and how you can manage them.

2. How We Use Your Information

x8bd uses the personal data it collects for the following specific purposes only. We do not use your data for any purpose inconsistent with what is stated in this Privacy Policy.

• ›Account administration: creating, verifying, and maintaining your x8bd account, including processing registration, handling login authentication, and managing responsible gaming tool settings.
• ›Transaction processing: executing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and maintaining accurate financial records of all account activity.
• ›KYC and fraud prevention: verifying your identity and age, detecting and preventing fraudulent activity, money laundering, and multi-accounting, in compliance with applicable anti-money laundering obligations.
• ›Customer support: responding to enquiries, resolving complaints, and managing responsible gaming requests including self-exclusion, deposit limit adjustments, and account closure.
• ›Platform improvement: analysing aggregated, anonymised usage data to identify technical errors, improve game performance, and enhance the overall x8bd player experience.
• ›Marketing communications: sending promotional offers, bonus notifications, and tournament updates — but only to players who have explicitly opted in. You may opt out at any time by contacting [email protected].

3. Legal Basis for Processing

x8bd processes your personal data on the following legal bases. Where more than one basis applies, the primary basis is listed first.

• ›Contractual necessity: processing required to create and operate your x8bd account, including KYC verification, payment processing, and gameplay activity. Without this processing, x8bd cannot provide its services to you.
• ›Legal obligation: processing required to comply with applicable anti-money laundering laws, age verification obligations, and any requests from competent regulatory or law enforcement authorities.
• ›Legitimate interests: processing carried out to detect and prevent fraud, protect platform security, and investigate disputes — provided that these interests are not overridden by your fundamental privacy rights.
• ›Consent: processing carried out for optional marketing communications where you have explicitly opted in. You may withdraw consent at any time without affecting the legality of any prior processing.

4. Sharing Your Information

x8bd does not sell your personal data. We share your data only with the categories of third parties described below, and only to the extent strictly necessary for the stated purpose.

• ›Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard): We share the minimum transaction data required to process deposits and withdrawals. These providers operate under their own privacy frameworks.
• ›Game content providers (Pragmatic Play, Evolution Gaming, Spribe, and other licensed studios): Session identifiers are shared to facilitate game loading and retrieve real-time RTP and RNG data. No personally identifiable information beyond a session token is shared with game providers.
• ›Regulatory and law enforcement authorities: Where x8bd is required by applicable law, court order, or competent authority instruction to disclose personal data, we will comply. Where legally permitted, we will notify the affected player of such a disclosure request.
• ›Fraud prevention and security partners: Anonymised or aggregated data may be shared with third-party fraud detection services to protect x8bd players from account takeover, identity theft, and financial fraud.

5. Cookies and Tracking Technologies

x8bd uses cookies and similar technologies to operate the platform, remember your preferences, maintain session security, and improve performance. Cookies are small text files stored on your device when you visit x8bd.

• ›Essential cookies: required for the platform to function. These include session authentication cookies, security tokens, and language preference storage. You cannot opt out of essential cookies while using x8bd.
• ›Analytics cookies: used to collect aggregated, anonymised data about how players use x8bd — including which pages are visited most frequently and where technical errors occur. This data helps x8bd improve the platform for all users.
• ›Fraud detection cookies: used to identify suspicious session patterns, detect automated bots, and flag potentially fraudulent account activity. These cookies are essential for platform security and cannot be disabled.

You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the performance of x8bd, including game loading speeds and session continuity. x8bd does not use third-party advertising cookies.

6. Data Security

x8bd applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data in transit between your device and x8bd is protected by SSL/TLS encryption. Data at rest is stored on secured servers with restricted access controls.

While x8bd takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a material risk to your rights, x8bd will notify affected players as promptly as possible in accordance with applicable law.

7. Data Retention

x8bd retains your personal data for as long as your account remains active and for a period after closure as required by applicable anti-money laundering, tax, and gaming regulations. In most cases, account data is retained for a minimum of 5 years following account closure to satisfy statutory record-keeping obligations.

Data that is no longer required for any purpose set out in this policy — and for which no legal retention obligation exists — is securely deleted or anonymised. To understand the specific retention period applicable to your data, contact [email protected].

8. Your Privacy Rights

As an x8bd account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact [email protected]. x8bd will respond to all valid requests within 30 days.

• ›Right of access: you may request a copy of all personal data x8bd holds about you, including the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared.
• ›Right to rectification: if any personal data x8bd holds about you is inaccurate or incomplete, you may request that it be corrected. x8bd will action all valid correction requests within 14 days.
• ›Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations. Accounts closed voluntarily will have data deleted within 90 days.
• ›Right to restriction: in certain circumstances — for example, while x8bd is verifying the accuracy of data you have contested — you may request that processing of your data be temporarily restricted.
• ›Right to object: you may object to processing of your personal data carried out on the basis of x8bd's legitimate interests — including fraud prevention profiling. x8bd will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the rights listed above, send a written request to [email protected] with the subject line 'Privacy Rights Request' and include your registered phone number so we can verify your identity before responding.

9. Payment Data and Financial Privacy

x8bd treats payment data with the highest level of care. When you make a deposit or withdrawal via bKash, Nagad, Rocket, or any other supported payment method, x8bd receives only the transaction confirmation reference and amount from the payment provider — not your full account credentials, PIN, or mobile banking password.

Transaction records are retained for the period required by applicable financial regulations. These records may be reviewed by x8bd's compliance team in connection with fraud investigations, KYC reviews, or regulatory reporting obligations. x8bd will never share your transaction data with any third party not listed in Section 4 of this policy.

10. Minors and Age Verification

x8bd is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If x8bd discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account permanently closed. If you believe a person under 21 has created an x8bd account, please notify us immediately at [email protected].

11. Updates to This Privacy Policy

x8bd may update this Privacy Policy from time to time to reflect changes in how we handle personal data, changes in applicable law, or improvements to our platform. When material changes are made, we will post a prominent notice on x8bd and update the 'Last Updated' date at the top of this policy.

Your continued use of x8bd after the effective date of any update to this Privacy Policy constitutes acceptance of the revised policy. If you have objections to a material change, you may close your account by contacting [email protected] before the change takes effect.

12. Contact Us About Privacy

If you have any question about this Privacy Policy, wish to exercise a privacy right, or want to raise a concern about how x8bd handles your personal data, please contact our support team. All privacy enquiries are handled in strict confidence and responded to within 48 hours.

Email: [email protected]